Customer Care Staff - Pontianak (Contract Position)

Central Asia Raya Life Insurance is seeking a dedicated Customer Care Staff to join our team in Pontianak, Kalimantan Barat. In this contract role, you will play a vital part in ensuring smooth administrative operations at our Pontianak service office. You'll be the first point of contact for our customers, handling inquiries, complaints, and resolving issues efficiently. This is a great opportunity to work in a dynamic environment and make a tangible difference in our customers' lives.

As a Customer Care Staff, you will be responsible for managing customer data, processing claims, and ensuring compliance with insurance regulations. You'll use our internal systems, such as the Customer Relationship Management (CRM) software, to track and manage customer interactions. This role offers a chance to develop your skills in customer service, data management, and insurance processes.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person, providing prompt and accurate responses.
• Manage customer data and ensure it is up-to-date and accurate in our CRM system.
• Process insurance claims, verify documentation, and follow up with customers to ensure a smooth claims experience.
• Assist in administrative tasks, such as scheduling appointments, sending reminders, and preparing reports.
• Ensure compliance with insurance regulations and company policies.
• Collaborate with the team to improve customer service processes and identify areas for improvement.
• Provide excellent customer service, demonstrating empathy, patience, and professionalism.
• Participate in training and development opportunities to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Insurance, or a related field.
• Minimum of 2 years of experience in customer service or a related role in the insurance industry.
• Strong communication and interpersonal skills, with the ability to handle difficult situations calmly and professionally.
• Proficiency in using Microsoft Office Suite, including Excel and Outlook.
• Experience with CRM software, such as Salesforce or HubSpot, is a plus.
• Knowledge of insurance products, processes, and regulations.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in Indonesian, with good English skills for international customers.

🛠️ Keahlian

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